Refund and Cancellation Policy

Last Updated: 3 August 2026

Thank you for choosing Ecom By Sachin.

This Refund and Cancellation Policy explains the conditions under which refunds, cancellations or payment corrections may be requested for courses, workshops, mentorship programs, consulting services, account management services and other offerings purchased through ecombysachin.com.

By completing a purchase, you acknowledge that you have reviewed and accepted this Policy along with our Terms and Conditions.

1. Scope of This Policy

This Policy applies to:

• Recorded online courses;
• Digital workshops and learning programs;
• Live online workshops;
• Mentorship and consulting sessions;
• Marketplace account management;
• Business setup services;
• Catalogue, advertising and operational services;
• Course bundles, bonuses and digital resources.

A separate proposal, invoice, checkout page or written service agreement may contain additional refund terms. Where such specific terms are provided, they will apply to that particular purchase.

2. Seven-Day Refund Request Period

Eligible customers may submit a refund request within 7 calendar days from the original date of purchase.

Submitting a request does not automatically guarantee approval. Every request will be reviewed against the eligibility conditions stated in this Policy.

The 7-day period begins on the date and time the successful payment is confirmed.

3. Refund Eligibility for Recorded Courses

A refund request for a recorded course may be considered when:

• The request is submitted within 7 calendar days of purchase;
• Not more than 20% of the Course has been accessed or completed;
• No certificate has been generated or claimed;
• Course videos, worksheets or resources have not been copied, recorded, downloaded or redistributed;
• The account has not been shared with another person;
• The customer provides a valid reason for the request;
• The customer has not previously received a refund for the same or a substantially similar Course.

We may request information regarding the issue experienced before approving a refund.

4. Eligible Refund Circumstances

A full or partial refund may be approved in the following circumstances:

Duplicate Payment

The same Course or Service was charged more than once because of a technical or payment-processing error.

Access Not Provided

Payment was completed successfully, but Course access was not provided and our team was unable to resolve the issue within a reasonable period after receiving complete payment details.

Materially Incorrect Course Description

The purchased Course is materially different from the description displayed on the Course page at the time of purchase.

Course Cancelled by Us

The Course, live workshop or session was cancelled by Ecom By Sachin and no suitable replacement, rescheduling option or credit was provided.

Approved Satisfaction Request

A refund request submitted within the applicable 7-day period satisfies all fair-use and eligibility conditions mentioned in this Policy.

5. Non-Refundable Circumstances

A refund will generally not be provided where:

• The request is submitted after the applicable refund period;
• More than 20% of the Course has been accessed or completed;
• A substantial portion of the Course was watched within a short period before submitting the request;
• Course materials were downloaded, copied, recorded or shared;
• Login details were shared with another person;
• The customer has joined or substantially used a private community, mentorship facility or support service;
• A certificate has already been generated;
• The purchase was made only to access, copy or evaluate proprietary Course content;
• The customer no longer has sufficient time to complete the Course;
• The customer changes their mind after receiving access;
• The customer expected guaranteed sales, profit, employment, marketplace approval or business results;
• The customer failed to implement the Course guidance;
• The customer purchased the wrong Course without contacting us before accessing it;
• The customer violated our Terms and Conditions or intellectual property rights;
• Access was suspended because of fraud, abuse, account sharing or unauthorised use.

A lack of business results by itself does not qualify for a refund because results depend on factors outside our control, including execution, product selection, market demand, pricing, competition, budget and marketplace policies.

6. Live Workshops and Events

A customer may request cancellation of a live workshop registration before the cancellation deadline displayed on the relevant workshop page.

Unless otherwise stated:

• A cancellation request made at least 48 hours before the scheduled session may be eligible for rescheduling, account credit or a refund;
• A request made within 48 hours of the session may be non-refundable;
• Failure to attend a scheduled session will be treated as a no-show;
• Recordings may be provided where available, but are not guaranteed unless stated;
• If we reschedule a session, the registration will ordinarily be transferred to the revised date.

Where a workshop includes immediate access to recordings or downloadable resources, the recorded-course refund conditions may also apply.

7. Mentorship and Consultation Sessions

Mentorship, strategy calls and consultation sessions involve the reservation of professional time.

Unless different terms are communicated during booking:

• A session may be rescheduled by contacting us at least 24 hours in advance;
• A session cancelled less than 24 hours before the scheduled time may be treated as completed;
• A no-show will not qualify for a refund;
• A completed consultation or mentorship session is non-refundable;
• Where a mentorship package has started, fees for completed sessions and work already performed will be deducted from any approved refund.

Repeated rescheduling may be refused or subject to an additional fee.

8. Account Management and Business Services

Customised Services may include:

• Amazon, Flipkart or Meesho account management;
• Seller account setup;
• Business setup assistance;
• Product research;
• Catalogue and listing creation;
• Marketplace advertising management;
• Creative and operational support;
• Consulting and growth services.

For these Services:

• Advance payments may become non-refundable once onboarding, research, planning or execution has started;
• Fees for completed work, assigned resources and incurred costs will not be refunded;
• Third-party costs are non-refundable once paid or committed;
• Any eligible unused balance may be reviewed on a case-by-case basis;
• Delays caused by missing information, approvals, inventory, documents or account access do not automatically create refund eligibility;
• Marketplace suspension, rejection, policy changes or technical restrictions do not automatically qualify for a refund.

Custom service cancellation terms may be specified separately in the proposal, invoice or written agreement.

9. Subscription or Recurring Services

Where a Service is billed monthly or periodically:

• The customer may request cancellation before the next billing date;
• Cancellation will stop future renewals;
• Cancellation will not ordinarily create a refund for the current billing period;
• Services already delivered during the current period remain payable;
• The customer must remove or update any automatic payment instruction where required.

Access or Services may continue until the end of the paid billing period unless otherwise communicated.

10. Promotional Offers and Bundles

Courses or Services purchased through a bundle, special campaign, limited-time discount or promotional offer may have separate refund conditions.

Where a bundle refund is approved:

• The full bundle may be cancelled;
• Individual items within a bundle may not be separately refundable;
• The value of any consumed Course, bonus or Service may be deducted;
• Complimentary bonuses have no separate cash value;
• Promotional benefits may be withdrawn after cancellation.

Any special non-refundable condition must be clearly disclosed on the relevant offer or checkout page.

11. Bonuses and Downloadable Resources

Bonuses, templates, worksheets, checklists, recordings, documents and downloadable resources are provided as part of selected Courses.

Where such resources have been downloaded or substantially accessed, we may:

• Refuse the refund;
• Approve a partial refund;
• Deduct the reasonable value of the accessed material.

Complimentary bonuses cannot be exchanged for cash.

12. Incorrect Course Purchase

Where you accidentally purchase the wrong Course, contact us before accessing its content.

At our discretion, we may:

• Transfer your payment to another Course;
• Issue Website credit;
• Adjust the price difference;
• Approve cancellation where the Course has not been accessed.

Course transfers are not guaranteed and may be allowed only once.

13. Duplicate or Failed Transactions

Where payment is deducted but the order is not confirmed, please contact us with:

• Your full name;
• Registered email address;
• Phone number;
• Transaction ID;
• Payment date and amount;
• Screenshot or payment confirmation.

If our payment records confirm a successful payment, access will be provided. If the transaction was unsuccessful, the amount may be automatically reversed by the bank or payment provider.

A verified duplicate payment will be refunded to the original payment method.

14. How to Request a Refund

Send your request to:

Email: [Insert Refund Email Address]
WhatsApp: [Insert Support Number]

Use the subject line:

Refund Request – Order #[Order Number]

Your request must include:

• Full name;
• Registered email address;
• Phone number;
• Course or Service name;
• Order or transaction number;
• Purchase date;
• Payment amount;
• Clear reason for requesting a refund;
• Supporting screenshots or documents, where relevant.

Incomplete requests may take longer to review.

15. Refund Review Process

After receiving a complete request, we may review:

• Date and time of purchase;
• Course access and viewing activity;
• Download activity;
• Support or mentorship already provided;
• Account-sharing or unusual login activity;
• Work completed under a Service;
• Payment and transaction records;
• Compliance with this Policy and our Terms.

We may contact you for clarification before making a decision.

16. Refund Decision Timeline

We aim to acknowledge refund requests within 2–3 business days.

An eligible request will generally be reviewed within 5–7 business days after all required information has been received.

Complex disputes or customised Services may require additional review time.

17. Refund Processing Time

Once approved, a refund will normally be initiated within 7–10 business days.

The time required for the amount to appear in your account may vary depending on:

• Bank processing times;
• Card issuer policies;
• UPI or wallet provider;
• Payment gateway;
• Public holidays or technical delays.

Refunds will ordinarily be returned using the original payment method.

18. Taxes, Gateway Fees and Deductions

Where permitted by applicable law, an approved refund may be adjusted for:

• Payment gateway charges;
• Bank or transaction fees;
• Non-recoverable taxes;
• Work already completed;
• Sessions already attended;
• Third-party expenses;
• Downloaded or consumed digital resources.

Any applicable deduction will be communicated before processing the refund.

19. Course Access After Refund

Once a refund is approved:

• Course access may be immediately disabled;
• Community and support access may be removed;
• Certificates may be cancelled;
• Downloaded materials must not be retained, copied or distributed;
• The customer must stop using all Course intellectual property.

Continued use of refunded content may be treated as unauthorised use.

20. Chargebacks and Payment Disputes

Customers should contact our support team before raising a chargeback or payment dispute.

Submitting a false, misleading or fraudulent chargeback may result in:

• Suspension of Course access;
• Termination of the user account;
• Submission of transaction and access records to the payment provider;
• Recovery action where legally permitted.

This clause does not prevent a customer from raising a genuine payment dispute.

21. Cancellation by Ecom By Sachin

We may cancel or discontinue a Course, Service or session because of operational, technical or unavoidable circumstances.

Where we cancel an offering, we may provide one or more of the following:

• A rescheduled session;
• An equivalent replacement Course;
• Website credit;
• Extension of access;
• A full or proportionate refund.

The remedy will depend on the nature and extent of the undelivered offering.

22. Exceptional Circumstances

We may consider requests outside the standard conditions in exceptional situations such as:

• Serious medical emergencies;
• Bereavement;
• Verified payment fraud;
• Prolonged technical failure caused by our platform;
• Other extraordinary circumstances supported by reasonable evidence.

Such decisions will be made at our discretion while respecting applicable consumer law.

23. Consumer Rights

Nothing in this Policy excludes or restricts any right or remedy that cannot legally be excluded under applicable Indian consumer law.

Where a Course or Service is materially deficient, misleadingly represented or not delivered as agreed, the customer may have remedies under applicable law in addition to this Policy. The Consumer Protection Act provides mechanisms for addressing deficiencies in services and unfair trade practices.

24. Grievance Contact

Questions or grievances regarding cancellations and refunds may be submitted to:

Business Name: Ecom By Sachin
Support Email: info@ecombysachin.com

Customers may also use the Government of India’s National Consumer Helpline for unresolved consumer grievances.

25. Changes to This Policy

We may update this Refund and Cancellation Policy to reflect changes in our Courses, Services, operations or applicable requirements.

The revised Policy will be published on this page with an updated revision date. The Policy applicable on the original purchase date will generally govern that transaction, unless a later change is required by law.